Frequently asked questions
Good to know
If your question is not here, write to us or call. We answer within the day.
Your stay
What are check-in and check-out times?+
Check-in is from 15:00 to 18:00. Check-out is by 10:00. Other check-in times can be arranged: please let us know your estimated arrival time at booking.
Is there a city tax?+
The City of Florence charges a tourist tax of € 6 per person per night, for up to 7 consecutive nights. Children under 12 are exempt. It is not included in the room rate and is paid at the property.
Is there 24-hour reception?+
We do not have a 24-hour staffed front desk. We are a 9-room family-run B&B, so we operate by appointment during the day. You can always reach us by phone +39 366 439 3304 or WhatsApp for any need before, during, or after your stay.
Do you have a free cancellation policy?+
Cancellation policy varies by rate (flexible or non-refundable) and by booking channel. Direct bookings on our website typically offer free cancellation up to 7 days before arrival. Specific terms are shown at booking confirmation.
How do I modify or cancel my reservation?+
For direct bookings made on our website, contact us by email at info@borgia.net or phone +39 366 439 3304. For bookings made on Booking.com, Expedia, or other OTAs, please use the respective platform to modify or cancel.
Is breakfast included?+
Breakfast is not included in the room rate. It is served in the frescoed salotto from 7:30 (8:30 on Sundays): croissants, pastries, sandwiches and juices freshly prepared by a local bakery. Order and pay at reception; service fee € 2.
The rooms
Can I book a specific room?+
Yes. Each of our 9 rooms can be reserved individually by name when you book directly through our website. On OTAs (Booking.com, Expedia) you select the room type and we assign the specific named room based on availability.
Do all rooms have a private bathroom?+
Yes. All 9 rooms have a private en-suite bathroom with walk-in shower, bidet, hairdryer, and toiletries.
Can the twin beds be configured as a double?+
Yes. Virginia and Margherita are flexible rooms (15 m²): the bed can be configured as a queen-size double or split into two single beds depending on your needs. Just let us know at booking.
Is the family suite suitable for 4 adults?+
Yes. The Caterina & Gridonia suite (35 m²) has two communicating bedrooms with two private bathrooms. One bedroom has a king-size bed, the other a queen that splits into two singles. It comfortably hosts up to 4 guests, adults or children.
How are the rooms different from each other?+
Each room is named after a Renaissance noblewoman with her own decorative theme and color palette. Sizes range from 15 m² (Virginia, Margherita) to 35 m² (Caterina & Gridonia suite). All share the same standards: Murano chandeliers, en-suite bathroom, frescoed common areas access. Specific differences are in size, view, and decorative details.
The palazzo and the family
Who runs Borgia di Firenze?+
Borgia di Firenze is family-run by the Borgia family, operating through Giglia srl. The property is hands-on managed, not a chain or franchise.
What is Palazzo Santa Trinita?+
Palazzo Santa Trinita is an 18th-century palazzo located at Via del Parione 1 in central Florence. It hosts Borgia di Firenze on a single floor and is a five-minute walk from Ponte Vecchio.
Are the common areas frescoed?+
Yes. The salotto features a newly commissioned fresco cycle, begun in 2022 by Maestro Silvestro Pistolesi and continued since 2024 by Maestro Massimo Callossi, both pupils of Pietro Annigoni, along with hand-blown Murano-glass chandeliers commissioned specifically for the property. The rooms themselves are not frescoed.
Why are the rooms named after Renaissance noblewomen?+
Each of the 9 rooms is named after a Renaissance noblewoman whose story echoes the spirit of the palazzo: Caterina, Gridonia, Ginevra, Olimpia, Lucrezia, Isabella, Clarice, Ortensia, Virginia, and Margherita. Each room tells a piece of her story.
Where can I read guest reviews?+
Verified guest reviews are available on Booking.com and Expedia.
Getting here and around
How far is Ponte Vecchio from Borgia di Firenze?+
Ponte Vecchio is a 5-minute walk (400 metres) from Via del Parione 1. Cross Via Tornabuoni and follow Borgo Santi Apostoli.
What is the nearest train station?+
Santa Maria Novella (the main Florence station) is a 10-minute walk from Borgia di Firenze. It serves all high-speed trains (Frecciarossa, Italo) and most Intercity and regional services.
Which airport is closest to Borgia di Firenze?+
Florence Airport (FLR / Peretola) is 7 km away, 20 minutes by taxi (€25) or 30 minutes by tram T2 from Aeroporto stop to Alamanni-Stazione, then a 10-minute walk. Pisa Airport (PSA) is 85 km away, reached in 1 h by direct train PisaMover + regional.
How long is the walk to the Uffizi and the Duomo?+
Uffizi Gallery: 6 minutes on foot (via Lungarno degli Acciaiuoli). Duomo and Baptistery: 9 minutes (via Via dei Pecori). Palazzo Vecchio: 5 minutes.
What can I visit within walking distance?+
Within 10 minutes on foot: Ponte Vecchio, Uffizi, Duomo, Baptistery, Palazzo Vecchio, Santa Maria Novella, Palazzo Strozzi, Palazzo Davanzati, Via Tornabuoni (luxury shopping), Piazza della Repubblica, Mercato Nuovo (Porcellino), and Piazza Santa Trinita just outside the door.
Is there parking?+
The centre is a restricted-traffic zone (ZTL). Taxis can reach the door; Garage Tornabuoni and Garage delle Terme are the nearest garages, a few minutes on foot.